Ordered a Piezo pick up, expecting 3 day delivery as quoted on your site. No update to say that Hermes could not deliver the item , emailed umpteen times, no reply, phoned numerous times, spoke eventually to an employee, who said they would chase Hermes for a reason why they could not deliver the item, NO UPDATE SUPPLIED!!! I am still waiting after 2.5 weeks for an answer as to where my item is, still cant get through on their phone number and its just a waste of time emailing them, terrible company to deal with, will never recommend them and will never buy from them again