Absolutely terrible customer support (non-existent) Ordered a keyboard last Wednesday, they said it had "left their warehouse" almost immediately. The Hermes tracking number they gave me still shows as "We're expecting your parcel" 1 week later. I've tried countless times to contact Bax since Monday but emails never get answered, and the phone line is just an automated response promising contact in 4 hours (it's been over 48 and I've never had one call yet). Reading other comments here it seems the problem may be Hermes, but if that is the case why don't they switch to using a reputable delivery service? They clearly know about the problems. If they have a backlog due to issues with Hermes, why not give us a simple automated email? I see they post here from time to time but perhaps they need to reassign that person to answering actual customer queries rather than trying to protect their image (it isn't working). I'm giving them to the end of the week before I contact the ombudsmen or trading standards. I will be reversing the charge as well. Right now they come across as absolute crooks, or just grossly incompetent. I'm willing to give them the benefit of the doubt if they are snowed under, but as it is I can only say avoid them at all costs, no matter how good their prices might seem. Update: So a person did finally send an email (still no call) to say my order "has been dispatched and it is currently in transit, it should reach the Hermes depot very soon" 48 hours after that email and Hermes still haven't got it. I think they just floated it down a river and hoped it washed up near a Hermes depot, I've got no idea what else "in transit" could mean. They then sent me an couple of automated emails asking me to rate them on a few different sites. Gladly. (I particularly enjoyed this part of the email: "Recently, you placed an order at Bax Music. If all has gone according to plan, by now you've received your purchase and are enjoying it as we speak.")