I've ordered SL88 Grand model midi piano and key stand on 8th of September and everything was on the stock when I've completed my order. I preferred next day delivery by Parcelforce and paid it extra for that too because I need that equipments as soon as possible. However in dispatching day of the products, products that I order went out of stock and says approximately will take 2-4 weeks time. Obviously after Thursday when I didn't receive my order I went to Parcelforce for investing tracking number if it's lost because tracking hadn't been updated since first day. During the weekend parcel force explained to me that sender only bought next day service and tracking number however parcels hasn't been delivered to collection point so it hasn't been dispatched from the Bax-Music. In the mean time Bax-Music customer service team kept sending me emails about my order has been dispatched and on the phone calls when I rang for my order they said same thing and didn't cancel my order when I requested for refund and cancellation of my order. They said to me I have to wait for my order to come to door and I should refuse it. So eventually I have told them that I non transparent working conditions make me feel awful at least I should know where is my order? And if hasn't been dispatched I don't want to wait anymore and I want to cancel it. So as I from understanding company using covid delay excuses and waiting for products to come from somewhere else and even though haven't been dispatched to anywhere they keep telling it has been dispatched from out England and they are on the way. So neither company doesn't give me my money back and cancel my order nor provides transparent working background for their customers. If company is based on different country then they shouldn't offer next day delivery or clearly they should explain the situation on their website rather than putting their only office address to their website. I'll never shop from here again if I get my money back and unfortunately I don't recommend anyone. More frustrating thing is they send me review website links to review their products that hasn't been dispatched and received by me such a shame.