After no mention of being an overseas company, I made a purchase and was charged in GBP (£). It was only then I found out the location that my item was being shipped from (Netherlands). I was sent a tracking number, and I contacted BAX music to discuss the delay. It was impossible to speak to someone, and the automated system told me I would be contacted within 48 hours. I also sent an email confirming my attempts at contact. I have not had any correspondence since, and it’s been five days. I was supposed to receive the said product on the Thursday, and on Friday the Hermes tracking was listing that I had requested to return the product. This is simply NOT TRUE, and the tracking shows that the delivery never reached my home address. Most likely was unable to find me, then gave up and lied. I am shocked, disappointed, and left desperately in need of my purchase. I will be displacing myself this morning to drive to a warehouse 20 miles away as a last resort. I will NEVER attempt to shop with BAX music again - due to terrible customer service and contact, and suggest that they stop working with HERMES transporter who are equally as bad. I have since had to request a chargeback from AMEX, in order to be refunded. To make matters worse, after explaining everything, I have received an auto-email asking whether I’m enjoying my new product.