Never experienced such a bad customer service (CS). It is actually the first time I'm writing a review in that matters. Product Audio-Technica ATH-E70 ordered from bax-shop (France) Delivery, nothing to say. As any usual web company nowadays. However, the customer service when it comes to send back a product for repair is hilarious, and I almost feel bad for those people to provide experience at the opposite of what a customer service is supposed to do. My product, which needed repair, arrived at the CS 30th August 2020. It took them two months, if not more, to take into consideration the fact that we paid the needed fee for repair. They were constantly asking us what should they do with the product even though the payment have been debited within a day. After realizing how bad they were organised, I got contacted by the customer service of France stating that my product would be finally delivered end of January. So yeah, 5 months to receive back my product (not even repaired, they realised very lately that a new product should be given instead, lol). Calling them, their so-called 'manager' of the Customer Service did not at all put into question their efficiency and their potential fault. Yesterday, final emails from them: apparently we asked to change the product (never did but why not), but the latter isn't produce anymore (we are talking about a high-valued product from Audio-Technica, not something which has been made 20 years ago). Consequently, they cannot provide new product (they are blaming the supplier, easy for them to run away from their responsibility and not facing their poor work.) They will refund us the money (wow thanks god that could have been even worse actually), but of course not the fee that we have paid to repaired a product that we have never seen back. It might be hard to understand the actual case. I had a lot of fun with my parents seeing how confuse their customer service is, but trust me, if you have to put a bit more money on some product, just do it and avoid their customer service. You will thank me the day your product will have an issue. Regards.