I've been out of the music scene for a very long time so needed a bit of help when it come to ordering a new guitar, Bax music's shop was very easy to navigate, all the information I needed was right there and most importantly compared to some of the other sites I looked at, they gave guaranteed Xmas delivery slots... unfortunately I was so busy with work I didn't manage to put my order in until it was too late for pre-Xmas delivery but they was guaranteeing delivery by the 30th via Hermes or on the 31st with Parcelforce... as I trust Parcelforce more I decided to go with that and was skeptical of receiving my parcel on new years eve and expected it to arrive in the new year but it actually arrived a day early on the 30th so I was well happy with this. The guitar and all the accessories I had purchased were nicely packed in a quite heavy duty cardboard box (picture of my guitar box inside the box shown) and everything arrived exactly as it should. On top of this I've since received an email thanking me for my purchase and checking I'm happy with my products and if not then telling me who to contact / links to help. All in all I'm really happy with the service I received and would happily recommend them / use them again going forward.