BAX customer service was non-existent. The drum machine arrived on time so that was good. The product had a software glitch that was only resolved after about 10 factory re-sets. This wasn't helped by the manual giving the wrong information about operating the pattern sequencer. I got it working properly through a combination of youtube/manufacturer customer support and trial and error. BAX didn't pick the phone up or answer emails. The manufacturer get's my praise for their efforts in trying to help. I wonder if the manufacturer supplies customers all that BAX seemed to add was a Warehouse.