I ordered specifically from Bax Music as they give the illusion they are a British company (which it turns out, they are not, they are just masquerading as one), and the delivery of the item would be guaranteed 29th December. You pick the date, so there is no confusion. 29th came, and the item had not even been received by the Parcelforce. 30th came and it shows out for delivery - then returned to depot as the delivery address was incomplete. I looked on the invoice BAX sent me with the tracking information/delivery address and they have excluded half of the delivery address just putting a street and a postcode. In a street with hundreds of addresses! I contacted Bax music twice by email by this point, they did not reply at all. I called and was on hold for almost two hours and had to give up eventually. The weekend came and went, still no delivery and still no reply from Bax Music. Now, Tuesday 3rd, the item shows out for delivery again, and 15 minutes later was delivered, at the Parcelforce depot! Therefore it's clearly not been delivered to me at all. I have emailed BAX again, no reply. At this stage, I will be requesting a full refund from them, and I will update this review to see how long this takes and if I have to open a chargeback with my credit card company or not. Watch this space. First Update: After finally getting a response from BAX, they comically sent me a blurred obscure photo that looks like nothing as a claimed delivery photo. They stated they had no GPS for the item (unusual as PArcelforce all use GPS tracking that shows up on the tracking page) They then took a screengrab off Google Maps to claim it was delivered at the address and made statement 'certainly it was delivered '. I asked Bax for a copy of the postage label. They then stopped replying, so the issue continues. Will update again shortly.