Am doing a return, was supposed to have been done on Wednesday 5th Jan, instead UPS turns up on Tuesday, and asking for customs paperwork, for a return, as BAX told them the wrong thing So I call them, reschedule for Friday, today I am sent an email saying this, and promised another one confirming this. That 2nd email never arrived I emailed them, no reply I called them, their phones don't work, they suggest emailing them! I want this pickup done, and my money refunded. Not being to even talk to them is beyond appalling --- I was supposed to get an email on the 9th confirming a pickup for the 10th of Jan. I have received no such email. The fact that I'm not even surprised should tell you all you need to know As of 11th of Jan it has still not been picked up I cannot begin to describe how angry I am BAX, as a company seem physically incapable of arranging a return. They are obviously not fit for purpose. I can't imagine ever using them again, for anything.