I ordered an item which clearly stated it was in stock online. I received confirmation of the order, and another email confirming payment received. On the day of the delivery (for which I had paid £5.95) I received an email saying that stock was not available and it would be 7 weeks approximately till they would have stock. I called them up and was told that they were waiting for stock from the supplier but they had delayed it so there was no stock. Whilst that isn’t Bax’s mistake, why falsely claim you have stock on both the website and in an email, and why take money from a customer when you are still waiting on stock? Surely, any reasonable business would charge the customer once the stock was ready to be despatched. Furthermore, why notify me of no stock on the day delivery was due?! Surely they knew there was no stock coming the day before delivery was due? I now have to wait 7-10 days for a refund. Had I known Bax were this incompetent, I would have ordered from Amazon or Gear4music… so much for supporting small businesses!