The DAP butterfly latches were perfect and at a killer price but the dispatch email, sent at 23:02 on 16th Oct informing me my package was on it's way with a delivery date of 19th, turned out to be incorrect; the package was actually delivered at 09:20 on 20th, which in itself wasn't a big deal because the latches were neither of high value nor needed in a hurry. HOWEVER - the package was sent via Parcel Force Express 24, the shipping lable was date-stamped 17/10/23 and Parcel Forces' tracking history shows the package wasn't scanned into their depot till 20:30 on 19th, almost three days later! This begs the question: where was the package between 23:02 on 16th and 22:30 on 19th? Was it lost somewhere in Bax's dispatch department (in which case Bax have a problem) or are Bax are charging customers for the Express 24 service they aren't receiving from Parcel Force - in which case Bax STILL have a problem. Judging by several other customers comments Bax need to have a look at what's going on with their shipping process. If this had been a high value item, or something needed the next day, I'd have been an unhappy and concerned customer.