My experience with this shop is terrible . I bought a Halloween gravestone decoration ( although a music shop they also sell Halloween decorations ) the product arrived and one gravestone wasn’t working. - the lights should move and a ghost fly up, but it didn’t move. I asked for an exchange and to be fair they accepted it and arranged a postage label. This is where things went bad. It took several weeks for them to ship the replacement so it actually arrived after Halloween and worse …… the product was faulty again….. and exactly the same problem as the first one . I’ve contacted customer services several times about this over a few week and they simply ignore me and don’t reply. Terrible customer service. My advice is to shop elsewhere. I’m in yeh process of involving trading standards and citizens advice to try and get a refund.