Worst customer experience ever, just confusion, at one point blamed me of selecting a product that was out of stock when I went out of my way to use their web filter to show items in stock, even selected a guitar in a different colour so I got one currently in stock. Bax asked me if I had taken a screen shot before ordering to prove I had selected a stocked item! so basically "Mr Customer you are telling lies" The guitar never arrived on the date shown in the tracking, what actually arrived was a 60 cm box full of plastic packaging an an A5 7 page booklet on guitar maintenance, never ordered it, don't want it and actually its not of any use. I rang the UK on two occasions for support and at one point I was asked how it should be resolved. I had to point out that was with BAX to resolve not me! How a company in 2024 considers it is OK to send that size of box with packaging and there is a booklet inside escapes me? All the info provided by BAX was misleading and or incorrect. When a customer gets an email stating "good news your item has been dispatched" I guess you would think the guitar ordered had been shipped, NO this actually means we have shipped an a5 booklet, no guitar and have no idea when we can send and oh and by the way we have taken payment on a product that we do not have and have no idea when we will be able to ship. I have still not got an explanation, at no point did BAX contact me to let me know there was a problem with the stock or delivery and I requested that someone ring me back to discuss, that got a blank NO. I suggest you take a look at the BAX web site before proceeding with anything, it look like their service promise is based on luck however when it goes wrong Huston you really do have a problem as the customer service in my experience is the worst I have ever had to endure. At the time of writing, no reply, no resolution, payment taken and no guitar in sight Don think that actually equates to a single star!