I ordered an item paying extra for the 2-day delivery and it still hasn't arrived yet 10 days later... Bax have the cheek to send me an email asking me to review my purchase! Haha! This company is a joke! Bax can't tell me when my item should arrive, and they gave me a parcel tracker code that doesn't even work. I should've listened to all the bad reviews of Bax on Trust Pilot (eg a guy saying his guitar hasn't arrived 6 weeks after ordering it) but I wanted to give them a chance. I will not be ordering from them again – first and and last time. I'll continue to use Thomann instead because they are more reliable and very reputable.