Terrible customer service. Sent me the wrong item (seems to be a recurring issue with them - wish I had checked the reviews before buying with them) I'm heavily pregnant with twins, and can't carry the item to a parcelforce drop off. It seems there is a £25 charge for collection from your home, which they can waive, but they decided not to in my case, and said they would not refund me until I found a way to get the item to the post office. If you work full time, good luck returning anything to them. My neighbour took pity on me and returned the item - after going to 3 parcelforce shops identified through thel= link Bax sent me, all of whom would not take the package because it was too large!!! This is all after THEY send ME the wrong item. Avoid, avoid, avoid. Can't be trusted to send the right item, then can't be trusted to fix it when they don't.