Seem to have sales nailed but not returns. Absolutely disgraceful, they received my return three weeks ago...it was tracked and a photograph supplied so no option but to acknowledge...seems that doesn't count as it isn't 'the warehouse'...they supplied the returns label so why nor have it returned directly to the warehouse??? That was three weeks ago, perhaps the warehouse is a very very long way away! Customer Services are virtually non existent with useless responses such as we'll follow up...frankly I don't actually care what you do as long as you sort my refund! About to open a dispute now as clearly they are taking no notice of me.