My partner paid £1630 on Thursday 28 November with her credit card using my account to purchase 2 x Technics 1210 MK7 turntables which included Saturday 30th November delivery, it is now Thursday 5th December (1 week) and they still haven’t been delivered, in fact they don’t even know where they are and the staff don’t seem interested and keep saying about the delivery fee that has been refunded and nothing about the other £1620 of turntables, I have a tracking number which is not recognised by Parcelforce and none of the staff seem interested that I haven’t received my turntables or when I will receive them. I will think twice before using them again as they are only interested in continuous orders and not the customers who have already paid, they have said there is now an investigation into what is happening but I will be contacting the credit card company if they don’t arrive this week. They do not reply to emails and when I called and asked to speak to a Manager/Supervisor I was told that isn’t possible, If you do order from them do not pick delivery by Parcelforce, choose the other 2 courier’s as the items come from there warehouse abroad and Parcelforce don’t log them until your delivery hits the UK