Arranged someone to conduct Electrical Inspection Condition Report (Charles Crayden of Crayden Limited). He failed to attend but sent someone in his place who wouldn't give his name. Rude and arrogant man that refused to wear face mask or gloves in my home, despite the rules. He climbed on my furniture to reach ceiling lights as he did not have any steps with him. He also damaged one of my guitars beyond repair. I submitted a claim against him to Beal's Head Office. Beal's asked me to provide proof in the form of photographic evidence, which I did. Then they said Charges Crayden is refusing to accept responsible, so there's nothing they can do. I'm on my own. I'm out of pocket and I've had to throw my guitar away. Beal's do not care and they treat me like I'm the guilty one, not the victim. Disgraceful! I feel that it's just a matter of time before Beal's and Crayden are featured as Rogue Traders on BBC Watchdog. Watch this space!