“Beals stole our £2.5k deposit despite leaving the house exactly how it was when we moved in. Contacted Molly Mae who put me through to Hayley Gooding and Kirsty Millis. They both ignored my emails over and over again, obviously hoping I would get bored and eventually give up. They are still yet to reply and refusing to engage at all in any talk of the stolen deposit. While we were living in the house (that was full of black mould just to add), they would often email saying we hadn’t paid rent even though all of us had. They obviously thought they could squeeze more out of us, hoping we weren’t paying close attention. DO NOT rent from this company, they will steal whatever they can if you let them.”
“Beals realised rent due after I flagged them, a month after tenant vacated the property,,,,,,Very poor service.... Totally irresponsible team including partners”
“I have changed my mind about Amber from Fareham branch and the service provided by the Fareham branch. I was wrong because Amber’s attitude changed, she started ignoring and avoiding my phone calls when there were issues to discuss and sort out, instead of calling me back she chose to send messages explaining that she was busy all day with various reasons. Amber and the senior associate MF started to send me patronising, criticising, blaming and pressurising e-mails which I certainly did not appreciate. The cost and the nature of the services offered were never explained properly. Whilst at the beginning they were very keen to be helpful, they changed their tune and started being very difficult and unhelpful. Money orientated, unprofessional and incompetent.”
“I have changed my mind about Amber from Fareham branch and the service provided by the branch. I was wrong because Amber’s attitude changed, she started ignoring and avoiding my phone calls when there were issues to discuss and sort out, instead of calling me back she chose to send messages explaining that she was busy all day with various reasons. Amber and the senior associate MF started to send me patronising, criticising, blaming and pressurising e-mails which I certainly did not appreciate. The cost and the nature of the services offered for me to buy were never explained properly. Whilst at the beginning they were very keen to be helpful, they changed their tune and started being very difficult and unhelpful. Waste of time and energy. Also unprofessional and incompetent.”
“Amber from Fareham branch has been very helpful and attentive. She provided an excellent customer service by going above and beyond. I can't thank her enough.”
“Unprofessional, Incompetent, Deceitful.
Beales are the worst letting agent I have ever dealt with. They are very slow to respond to problems, often months. They (eventually) send the same unskilled handymen to “resolve” every issue and it always results in many more visits than is necessary and a substandard botch-job. To achieve this level of “service” you have to chase them many, many times.They have been caught out lying to me on numerous occasions. At the end of tenancy they tried to overcharge me. Luckily they were not competent enough to pull it off. Do not deal with this company. It doesn’t matter if you like the house, it will not be worth the hassle you will go through.”
“Arranged for Charges Crayden of Crayden Limited to conduct Electrical Inspection Condition Report. Charles failed to attend but sent a cocky, arrogant person in his place. Ride and disrespectful. Mask hanging from one ear, no gloves, climbed on my furniture to reach ceiling lights as he didn't bring his own steps and he damaged one of my guitars being repair. Truth to complain. Beal's asked me for photographic proof of the damage, which I provided. Then they said that Charles Crayden won't accept responsibility, so there's nothing they can do. I'm on my own. Disgusting and rude communications from Beal's. I'm treated like managers at head office whom can't actually manage. You send them an email clearly addressed to someone but they assume that one of their colleagues will respond for them. I'm seriously and that I have to give them one star! I think it's just a matter of time til Beal's and Crayden Limited are featured as Rogue Traders on BBC Watchdog! Watch this space!”
“Arranged someone to conduct Electrical Inspection Condition Report (Charles Crayden of Crayden Limited). He failed to attend but sent someone in his place who wouldn't give his name. Rude and arrogant man that refused to wear face mask or gloves in my home, despite the rules. He climbed on my furniture to reach ceiling lights as he did not have any steps with him. He also damaged one of my guitars beyond repair. I submitted a claim against him to Beal's Head Office. Beal's asked me to provide proof in the form of photographic evidence, which I did. Then they said Charges Crayden is refusing to accept responsible, so there's nothing they can do. I'm on my own. I'm out of pocket and I've had to throw my guitar away. Beal's do not care and they treat me like I'm the guilty one, not the victim. Disgraceful! I feel that it's just a matter of time before Beal's and Crayden are featured as Rogue Traders on BBC Watchdog. Watch this space!”
“I think its disgusting as the women thinks its ok to parade around the shop with a vape in her mouth didnt think u can vape in the building everytime I go past I see her and being a estate agent myself for another company find this very unprofessional”
“Terrible, worked for them for a very short time, they would laugh and make insulting remarks about client as soon as they walked out the door. Only interested in getting your money. Most of the good reviews are written by their own staff.”
“Hideous property management. Lost most of the property keys twice then try to lie to cover their backs. Wouldn’t cover the cost I had to cover for new keys. Totally incompetent. Didn’t manage the property properly. House damaged and filthy after 1 tenant in 1 year. Do not use!!!”
“Patronising arrogant advisor in Bitterne branch. Had a phone call took limited information. Didn’t listen to what I wanted just kept pushing fees! Cocky boy in a suit! Should of gone to Emma in Connells as suggested by friend!”
“AVOID
Not only took ridiculous amount of money, but couldn't be asked to do anything around the building, even after several complaints. We needed front door fixing, shower fixing, leaking sink fixing etc.
Many phone calls and visits in the branch only resulted in redirecting us and ignoring the problems.
Local branch in Southsea as well as the head office are absolutely ridiculous.
Obviously making problems with the deposit release, even though the flat was left in a perfect condition.
Simply thieves, really.
They don't even deserve one star.”
“Ashley and Jon were easily contactable and kept us up to speed on developments. We live 280 miles away and so were unable to be available locally. Beals handled all aspects for us very efficiently including the legal side, using Lawwcomm solicitors.”
“We had personalised attention mainly from Dominic but also Olivia on occasions and they always replied to queries very quickly. They were informative about potential tenants and kept us very well updated on progress. We felt they really tried to do their best to find the right tenants as quickly as they could.”
“Made a good effort to get viewings, found a buyer quickly. I am living abroad and they visited and checked the house on a regular basis. Some complications arose with the survey, and they handled the subsequent investigations and negotiations with the buyer competently. Good, professional service.”
