Arranged for Charges Crayden of Crayden Limited to conduct Electrical Inspection Condition Report. Charles failed to attend but sent a cocky, arrogant person in his place. Ride and disrespectful. Mask hanging from one ear, no gloves, climbed on my furniture to reach ceiling lights as he didn't bring his own steps and he damaged one of my guitars being repair. Truth to complain. Beal's asked me for photographic proof of the damage, which I provided. Then they said that Charles Crayden won't accept responsibility, so there's nothing they can do. I'm on my own. Disgusting and rude communications from Beal's. I'm treated like managers at head office whom can't actually manage. You send them an email clearly addressed to someone but they assume that one of their colleagues will respond for them. I'm seriously and that I have to give them one star! I think it's just a matter of time til Beal's and Crayden Limited are featured as Rogue Traders on BBC Watchdog! Watch this space!