This is directed toward the portsmouth's north end brunch! The worst and the most scumbag people I had ever dealt with..... This is my months of honest experience and pure frustration dealing with beals. There are just too much to voice out here so I'll only give a few key examples only. Me and my partner we're looking toforward to our new life relocating to portsmouth due to my new job and we approached beals north end for helping us with looking for a new place to rent. This disrespecful person jasmin warwick is the so called agent we're assigned to deal with. This unprofessional lowlife of a person literally lack soo much communication skill that soo many things were miscommunicated from the start... 1. We were under the impression that the unit will be partly furnished. We were informed that the minimal amount of furniture will be left behind for us to use like just a sofa in the living room only. We have our own furniture to move in with but on the day we collect the key for checking. The place is pack full with furniture, including beds in bedroom and a dining table in livingroom just to name a few. This forced us to for-go our own furniture.... We called jasmin about this and she does not even sound like she cares at all on the phone. Just kept saying the owner does not want to take away the furniture, its our problem now and we have to deal with it.... 2. On the initial call, both party agreed that the owner does not mind with pets. But when comes to closing the deal, we got thrown with a curve ball saying the owner want a raise because we have a pet... This is utterly the most disgusting attitude towards animals and the worst level of communication... Because of this, we're are forced to pay more just because we have pets. This idiot jasmin also kept pressuring us to decide if not they will go with another person who is willing to go with the price.... You dare to call this fairness and professional!!??... The worst part is, we didnt end up bring our pet with us in the end due to the chaotic BS and drama we have had to deal with these scumbags. Causing soo much metal stress and depression to my partner because our pet cannot come with us.... 3. Issues with the house was initially reported early on during the day we moved in. We live there for roughly a year+. NONE of the reported issues ever got address or fixed.... To the point it is soo ridiculous that on the week we plan to move out, only then the handyman decided to come by just to only access the things that require fixing.... How much lower can these stupid useless people want to go down to the bottom of the barrel regarding their communication and professionalism...?? 4. Both the home owner and the beals agency are completely heartless and useless.. There are issues with the toilet, issues with the boiler, issues with the toilet extractor fan and issues with the internet. All reported early on. The home owner themself does not care and refuses to fix the issue. Then the agents themselves including this worthless jasmin person did not bother to help at all......!!! At the end of the day, when we moved out, we did sent an email to the main beals contact email notifying them we are retuning the key on a set date. But some how, this idiot jasmin amazingly able to missed the email again. Saying that she was not inform regarding us returning the keys. Thats the final draw, we are absolutely done with dealing with these useless and brainless people. We are soo exhausted from trying to even communicate on a basic level with these agents, we deicided to direct all emails to official beals contact email to get responses on our issue while living in portsmouth. All these agent's email are completely unrealiable, unprofessional and disrespecful towards us. Not giving a single care to even help..... I honestly dont know if this is just a problem with portsmouth north end brunch issues or if this is an issue for the wider beals company but beals management team, if you are sincerely listening and if you do have a genuine human heart. Please, clean up your act, this is no way to treat customers like that!!! How do you feel if this whole treatment is directed to you personally or your family members? Grow some brain cells and try your hardest to think for a second there, if you can.... All the email and recorded conversation archived as proof of evidence if needed. And as for jasmin warwick, lucy hayward and that one old guy that work with them, SHAME on you all for your disgusting treatment towards us!! SHAME on all of you!!! How about try growing a heart and be kinder and fairer towards people for a change. Try that for once in your life if you're even capable of that!... Beals single handedly ruin our impression towards portsmouth while living there. We deeply regret moving to portsmouth and would highly caution everyone when deciding to go with beals agency or moving to portsmouth. A really horrible place to live!!