Overall the worst experience I’ve ever had, and I was previously renting with the “worst estate agents known to students” - quoted from the accom team @ Solent university. Overall the experience in our house was rubbish. The landlady had her own maintenance team, alongside the estate agents, which made reporting issues extremely clear. As soon as we moved into the property, there was issues with the toilet (flush didn’t produce enough water and drains would block up, causing foul smell), fridge, messy garden, poor standard of cleaning (one bedroom has curtains which were literally caked in incense) & rats. Reported all these issues which took off to a slow start. Constantly throughout the year we had 2 useless maintenance men round. To be honest, the landlady would’ve saved employing professionals who would’ve taken 1/5 amount of days the maintenance men took. Genuinely would come and twiddle their screwdrivers trying to unblock the toilet. They would leave and we’d question what they had done. Took them months to sort our toilet issue, attempting to unblock the drains even though it was clearly blocking as the toilet produced like 2 ML of water!! Tried telling us it was an “eco flush”. Didn’t have fire blankets, adequate CO2 or smoke detectors, extractor fan was bare and had wires sticking out. The house itself was in a poor state. We kept it so tidy and spotless throughout the whole tenancy. Molly Mae East would report issues and miss out key info. When we came to moving out and requesting our deposit back, we had not heard anything for about 2 weeks. I had contacted and spoken to Hayley Gooding, who at first seemed extremely nice. On my third call, I had gotten slightly frustrated from the lack of communication and clarity - to which I was met with the most awful, rude attitude and approach to dealing with a customer who wasn’t satisfied. I was actually gob smacked by the way she spoke to me. I was not rude at all, however spoke over her once and that was it. From that point all, all communication was extremely hostile and rude. She treated me like I was an imbecile, and had no knowledge of our rights in this situation. Eventually sent us a deposit deduction email, yet took 3 days later to receive our check in / check out. A lot of things on the deductions were clearly unfair and present on check in, which Hayley didn’t care about. She claimed it was the landlady’s choice and if we had a problem to go through the TDS. I found that funny, considering TDS tell you to try and come to an agreement with the landlord and agents etc, but there was no budging. It got to the point where I actually emailed Hayley saying to cease communication between ourselves, as I was arguing back and fourth with a literal school kid. Found out a couple of weeks into the deposit dispute that we were due our undisputed amount back, from that point of me mentioning to Hayley, she was polite and sorted the issue. I think this was due to the fact they hadn’t informed us of this practice - which TDS also made aware to me that they should’ve already sent the undisputed amount back prior. Again, I would avoid beals like the plague. From reading other reviews, and also seeing my boyfriend experience the same thing in live time as me - I would never ever ever go with beals even if it was the last estate agents in the world, I would rather sleep under the millbrook flyover as that would probably have less maintenance issues. They attempted to charge us for £500 worth of redec, and £350 of cleaning!!! After nearly 6 months of TDS deliberations, we were awarded more than half of the disputed amount. Very happy with this fair adjudication. Also found it amusing to read that the adjudicator thought their claims were a bit out there. My partner had the same thing with deposits Too and was awarded a majority back. Avoid avoid avoid avoid avoid