Horrible experience with shipping and customer service Shopping on Beauty Bay has taught me one thing. Everything is fine until a problem arises. As soon as that happens they either ignore your emails or are completely unwilling to actually solve the issue. I do not even know why I bothered buying from them again since I had a bad experience in the past too. I only know that this will certainly be the last time after what happened. My parcel was dispatched on November 16 and today, a month later, I have not received it yet. I paid 5 euros for delivery and it was supposed to arrive in 7-10 working days, something that of course never happened. Instead, my parcel shows no tracking update since November 24. I contacted customer service and they keep telling me that they will contact the courier and get back to me. However, it has been more than a week since then and I wonder how long it takes them to track a parcel. It feels like they are just ignoring me and trying to avoid giving me a refund. They do not seem to realise that, whether the delay is their fault or the courier's fault, I placed my order on their shop so it is their responsibility to find a solution promptly. At this point, I am so disappointed and angry with the shipping as well as the customer service that I just want my money back now.