Poor customer services - they are all working from home. Tardy return and refund process. I returned a faulty product 2 days after receiving it via Hermes return locker, following BB instructions to the letter. BB say 14 Woking days before they process returns and don’t engage until that time has elapsed. If you factor in Christmas it could be well over a month before I get a refund for an expensive, faulty, electrical product. I submitted this review because the one I sent via BB’s email invitation was rejected by BB “We've read your review and want to thank you for your contribution, even though it did not meet our guidelines. Thanks for sharing, and we hope to publish next time!” I wonder if positive reviews are filtered in this way.