Awful customer service. If you’re thinking about ordering something with the possibility that you may want to return it - DON’T. My order was delivered late (after paying extra for NDD) by which point I had bought what I needed from a local Boots. I then contacted Beauty Bay explaining that I wanted to return my order and that everything was in its original packaging (as they don’t include any return labels in the box), but over 3 weeks later I still haven’t heard anything and I’ve now lost my money. I’ve tried contacting the company via email twice, on Instagram and Facebook with no response. I even left a review on their website under one of the products I ordered and this got removed, still with no apology or solution offered by Beauty Bay to arrange the return. Awful customer service, I won’t be ordering from them again.