I ordered on the 7th of November, eVri saying they delivered on the 11th but I was in the house and no knock. Manage to get in contact with eVri straight away with no issues there and they said the parcel was unaccounted for. Great. I email Beauty Bay and go through a painful back and fourth with them, where I had to sign a waver which was threatening prosecution if I was lying. (even though eVri had already said the parcel was unaccounted for..) Had to go back and fourth numerous times so I signed the waver 'correctly,' one time being because I changed one of the words to say 'see signature above' because I signed above and not below. (absolutely ridiculous if you ask me) Then finally they said they'd start investigating (at this point it was the 24th!) and that it'd take a few weeks. I decided I would scrap that and asked for a refund instead. They then said it'd take 5-10 working days for it to process. Fast forward to the 9th of December.. No money. I emailed Beauty Bay (obviously livid at this point) again asking for my money back, to which they decided to not respond! Went through my bank and they refunded me immediately because it was so obvious I was due one. What a nightmare. Shame as I would've ordered a lot from them, but I just wouldn't risk the delivery and having to deal with their shocking customer service. They don't even have a number either. Disgraceful.