Avoid Beautybay.com – Frustrating and Untrustworthy Experience I recently ordered a product from Beautybay.com, and it has been an incredibly frustrating experience. Despite their claim that the item was delivered, I have not received it. I immediately reached out to their customer service team to explain the situation, but the responses have been repetitive and unhelpful. Each time, I am asked to complete a form to resolve the issue, yet no attachment or link is provided. When I write back to inform them of this, I receive the same generic response without any real action or resolution. After reading other reviews, it seems this is a recurring issue. Many customers have reported similar experiences, leading me to question their practices. It feels like a deliberate attempt to make the claims process so time-consuming and frustrating that customers give up, especially for orders under £50. This is unacceptable and has left me deeply disappointed. I would strongly advise others to avoid Beautybay.com and take their business to more reliable retailers.