Awful company, the fact you cant actually ring and speak to anyone means if there is a problem (like i had) it doesn't get resolved and takes hours/days to get an online response which wasn't helpful at all. They show online there is a customer service line yet if you ring it its a recorded response saying to visit the website and fill in online form. The fact that Hermes delivers does not help as they are just as bad and obviously stole or mis-delivered my parcel ( so i never got it)! All beauty bay replied after telling me they would look into it and speak to driver was it was delivered through gates (which was on my delivery email anyway!) Dont waste your money on this company as you'll end up spending hours stressing and trying to communicate with them and them pushing you aside. Such a joke!