I have had the WORST first experience with Beauty Bay... over two weeks since I placed my order and I still do not have it. Supposedly the order was first delivered to a neighbor- I was at my apt all day and there was no attempt to deliver the order to my apt. Then after bothering all my neighbors (whom I have never spoken to before) asking after my order, the c/s department tells me the order was delivered to a random shop that isn't even on my street. It takes DAYS for a reply from the c/s dept and it is always a new person responding to the same email thread without reading the previous emails so I'm constantly repeating myself in the emails. Absolutely unacceptable and really a terrible first experience.