I used to really love this website but it’s gotten worse. This is second time in the row where my parcel hasn’t been delivered. I pay so much and buy so much in bulk usually but I never seem to receive the product. Reaching customer service takes longer than usual. You can’t call or there isn’t a weblink where you can have a chat. You have to rely on traditional means of “sending an email” and even after that the customer service is poor. It does the whole blaming game and never takes any responsibility. I’m definitely not going to shop from beauty bay again.