I don't normally write reviews but my experience with Beauty Bay has been just awful. The courier didn't deliver my order but claimed they had. I contacted the courier directly and they quickly confirmed it had been delivered elsewhere, but said I had to ask Beauty Bay for a resolution as there was nothing they could do. Not only have Beauty Bay been incredibly slow (one week after the non-delivery they still won't even tell me whether they'll either honour my order or issue a refund) but some of the customer service emails have been downright rude. My experience has been that when it works it works fine but when something goes wrong they're not just a disaster but a disaster with a bad attitude. This whole experience has been so unpleasant. Avoid avoid avoid.