Similar experience as some of the others on here, which is so frustrating as i am getting no where as beauty bay refuse to acknowledge me. I placed an order for next day delivery which said it was delivered at 5pm but on looking at the picture it's just black so no idea what that is! They are refusing to give me a refund for the good I haven't recieved, now I see from others that they have done this a few times, probably hoe they make a profit by not fulfilling some orders and keeping our money! Disgraceful company and like others have said AVOID AVOID AVOID