If I could I'd give them no stars at all...actually minus infinity. Why? Well let's see... 1) Order no. 1 placed on 1.6.2019, value 217 EUR. Issue 1 - they censor the personal info on the package...so basically the carrier has no damn clue where to actually deliver the order. No phone number, only the street name, no block, no apartment. I had to track my own damn package and find out who is supposed to deliver it and provide the carrier with my personal infomation because BEAUTY F***ING BAY doesn't care enough to do that. The box comes completely damaged on the outside. Inside, the most expensive palette, The Beauty Killer from JSC, comes broken. I write to Beauty Bay on facebook. They answer with something very standard asking me to confirm my e-mail address, after which they don't answer anymore. I fill out the contact form on their website. They answer after 2 days, very condescending by the way telling me to ”stick to one form of contact only”. I ask for a replacement, they say it is against the company's policy to replace the damaged item. IN WHAT FANTASY UNIVERSE A COMPANY DOES NOT REPLACE A DAMAGED ITEM, because this is the very first time this happens. Then they say they will refund me 25 % of the palette's price. OK. 2) Order no. 2 placed 21.6.2019, the Jawbreaker Collection from JSC - WITH EXPRESS SHIPPING WORTH 20 F***ING EUROS. We are currently on the 30th of June. No sign of the order!!!!!! It hasn't even arrived in the warehouse of the carrier that is supposed to deliver it to me. EXPRESS F***ING SHIPPING!!! I contacted them again. No answer so far. Because that is extremely professional, right?? Want a piece of solid advice? DO NOT ORDER FROM BEAUTY BAY unless you want to get robbed of your time, money and patience.