If it were possible to give no stars I would. Ordered a package a while ago and paid extra to have next day delivery. And for some reason it ended at a completely wrong address, needless to say whoever actually received my delivery did not actually try and return my items to me. When I got in contact with the delivery company they said I had to contact beauty bay. The company clearly didn’t believe me after a week long back and forth e-mails of the company not asking if there was no other safe place or neighbor it had been delivered to, the only thing did was tell me they were going to was launch an inquiry with the delivery company and that it would be a long drawn out process. No offer to refund my money or re-issue the same items to me free of charge. The customer service is appalling They don’t even have a number to contact and it feels like you’re talking to an automated computer response over e-mail. I’m now £70 short and still waiting for this to be resolved.