I AM SERIOUSLY DISGUSTED BY THIS COMPANY AND CANT BELIEVE THIS IS THEIR PRACTISE. I ORDERED TEN ITEMS IN WHICH ONLY ONE HAD BEEN DELIVERED. AS RECOMMENDED BY TRADING STANDARDS, A COMPANY SHOULD TAKE RESPONSIBILITY IF THE CUSTOMER SPENDS MONEY BUT DOES NOT RECEIVE THEIR ITEMS. ON THIS OCCASION, BEAUTY BAY HAS FAILED!! IT HAS BEEN NEARLY TWO WEEKS THAT MY HERMES COURIER STOLE MY TEN ITEMS AND DELIVERED ONLY ONE, CHUCKED IT TO MY DOORSTEP. THEY HAVE TAKEN FULL ADVANTAGE OF THE CURRENT COVID-19 SITUATION BY STATING THAT NOTHING CAN BE SIGNED DUE TO THE PANDEMIC!! I WAS LEFT COMPLETELY HELPLESS AS I HAD OPENED THE DOOR STRAIGHT AWAY TO AN EMPTY PACKAGE BUT COULDN'T DO ANYTHING!! AND I AM TRULY DISGUSTED. I LET BEAUTY BAY KNOW THAT AFTER SPENDING £50 ON MY ITEMS, I HAVE RECEIVED NOTHING. WITH PROOF SUCH AS CCT FOOTAGE AND THE PICTURES OF THE DAMAGED ITEM!!! AND I HAVE GOT NO RESPONSE OR REASSURANCE THAT I WILL GET MY MONEY BACK. THIEVERY AT ITS FINEST DURING SUCH A HORRIBLE TIME!!! I WILL CONTINUE TO OPEN THIS CASE UNTILI GET MY MONEY BACK. I WILL NOT ALLOW THIEVERY TO HAPPEN AS SUCH. ! DEFINITELY LOST A CUSTOMER AND I WILL BE SPREADING THE WORD NOT TO BUY OR USE THIS COMPANY OR HERMES COURIER!!!