P6SE-9GG5-VDVZ I've purchased a couple of items on the 30th March. They were dispatched on the 1st April. I paid for a tracked delivery and company committed to have it delivered within 10 working days. The parcel wasn't delivered within the frame provided. I then got in touch with Beauty Bay to ask them where the parcel is, since there was no updates on the tracked delivery service. They then replied my email asking me to check with the local postal service to see if my parcel was being held by them which I did and i was then told by the Postal Office that there was no parcel under my name being held by them and if there was any they would have gotten in touch with me phone by letter and email. I then got in touch with Beauty Bay one more time and explained the situation. They replied and I quote: "Due to this we are unable to investigate the whereabouts of your parcel until 25 working days have passed (from the day of dispatch)." I patiently waited the 25 working days and the parcel hasn't arrived. There is no updates on the tracked delivery service I paid for. They refunded to me the fee for the delivery but I still haven't received the parcel. After the 25 working days, I've emailed them twice and they stopped replying me. I want a refund for the products that I didn't receive. I understand that due to covid-19 deliveries might be delayed but its been 40 days since it was dispatched. Its a ridiculously amount of time. The company has been ignoring my emails. My advice is DON'T PURCHASE ANYTHING FROM THEM during this crisis. You might not get your products or your money back. I'll surely look for my rights.