PLEASE read the bad reviews about this company and avoid, I will definitely not be purchasing any further items from this company. I requested an order through Paypal, however this had my old address down which for some reason was used for my shipping address on their site, and I was unable to change this during my order. I emailed straight away to ask if they can change my address as I no longer lived at the previous one. They took my new address but refused to change it to ship out. I then requested this order to be cancelled instead which thankfully it was. I requested that once the order had been returned if they could send to my new address. They said its not in their policy to resend to another address. One of the items I ordered was out of stock, and predictably when my order was back in their warehouse the order was in stock for 6 mins (from the time I received the email alert to me going on their site) and it was sold out again. I then received another email the following day from Hermes saying they're going to deliver my parcel yet again, to the old address! Such poor customer service, no one listens, no number to call and they have refused to raise a complaint regarding the situation. Please avoid.