Short version: Great products, awful customer service and shipping. It's true about the bad service in other reviews. I ordered some Ordinary products twice before, but on my third order (when the products came available - you have about a five minute window before they go again every day for the popular products), my order was placed OK, but sometime afterwards, I received an email saying only ONE item was coming out of FOUR I had ordered and had confirmed were on their way at the time I purchased... that item was LESS than the shipping cost! It's unacceptable to tell people AFTER the order is placed that 75% of what they thought they purchased is not coming and then have the gall to still ship whatever is left (and charge expensive shipping) without giving the customer the option to wait until the other products come back in stock OR to cancel the order altogether. Yes, I received a refund for the non-shipped products, but never again will I shop with this mob. Avoid, avoid, avoid.