Scam company and disgusting customer service! My parcel was lost and confirmed to be lost by Hermes, yet I am being denied a refund. I was taken round and round in circles before being eventually completely ignored! They will keep every penny they can hold onto, regardless of whether it is legal or illegal. My rights as a customer means I am owed that refund for the products I never got. Stop stealing from your customers beautybay! Your Twitter page is filled with the same stories! Refund what is not yours to keep! They keep sending emails saying they will contact Hermes... it's been a week and they are supposedly only just contacting the company that they said they would contact 1 week ago? Sounds like a lying and scamming company. Give me my refund! Give me my refund beautybay, you ate illegally holding onto my money!