I ordered a parcel from Beauty Bay that was supposed to be delivered on 17 August 2020. However, the next day I received an update from their courier (Hermes) that there was an issue with my address (?!). When I contacted Hermes, they told me to speak to Beauty Bay directly. Let me first say, never in my life have I been spoken to so rudely by a customer support team. Nor have I ever received such little help from a retailer. Trying to get updates and a resolution from Beauty Bay has been like a full-time job over the last 12 days, and it still isn’t over. I contacted Beauty Bay to tell them what had happened, and since I was leaving the address on the 21 August, they advised that I requested a stop and return so that the parcel wouldn’t arrive when I’m no longer at the address. I’m sure you can already see where this is going. After a few more ‘failed’ delivery attempts while I was at the address - I was never actually told what the issue with the address was, and for the life of me I can’t imagine what it could possibly be, particularly since no one thought to contact me directly to ask for help - I have now left. Today, lo and behold, I receive an update that the parcel has been miraculously delivered. Despite numerous requests for the parcel to be stopped and returned, and despite explaining the situation. Also, despite the fact that the parcel was not delivered during the correct timeframe. It has been so stressful trying to squeeze any updates out of Beauty Bay, or get any help whatsoever. I’ve been brushed off and spoken to unbelievably rudely. Despite the fact that I still don’t have my parcel and will be unable to get hold of it due to their own error, and despite the fact that they have just lost a customer, they have not offered so much as a proper apology, or even any kind of compensation. Beauty Bay has plenty of competitors to choose from. I would urge you to pick from any one of them, over this rude, unhelpful company that has proven they could not care less about their customers, so long as they have their money.