I placed an order and 4 days later i noticed it had still not been dispatched so i contacted their customer services team to find out that there was an error on their system which meant they took payment but did not process the order. I was told i would be be refunded in full within 5 - 10 days. It has now been over 2 weeks and still NO REFUND. I have contacted them AGAIN and told that my refund was never processed and would have to wait another 3 - 5 days!!!! absolute joke of a company, customer services haven't got a clue. I will never order from there again and i will make sure everyone i know knows about them!