Our experience with Bedworks in store, over the phone, and with the delivery people was excellent and very positive. The ordering process was fast and stress free, the product was ready around when they said it would be, and the delivery people were extremely helpful and friendly. The only thing we would say Bedworks could improve on is that the photos on the website don't do the products any justice! We bought a Clempton bed frame with drawer storage and the difference between the photo and how nice the actual bed looks in person is significant. Would recommend for anyone looking for a good bed to go in person to their showroom to look!