My first order went perfect would , second order wich should of been delivered in 24 hrs as it was showing in stock online and after 3 days I had herd nothing so I got in contact with the store to inquire what was happening ... Was greeted by the manager gill from the Stanmore store and never in my life have I been treated so rudely and unprofessional by a manager who had just received over $2000 off me paid in full , she explained that because I selected the cheapest of the line it was my fault they weren't there after explaining that I was a single mother of 5 and only purchased them online through bed works because it said it was available for next day delivery she took it upon herself to refund me , wich I then told her that wasn't what I wanted as I was offered to upgrade to something she had in stock at my expense I didn't even get 6he chance to say if that's what I wanted she then continued to reply rude message back to me telling me it would be in my account already if not 24hrs at the most , I then phoned the green acre store to try and explain that I didn't want the refund and wasn't sure it would even be refunded as the name of the order was not the same as the name on the account where it was being refunded to , Dean was nice and understanding, told me he would get back to me and he did within minutes , gave me a phone number and said for me to call it that Gill is expecting my call and she would appolagise for being rude and that she will do the refund again to the right account and when I did she was rude pretended she didn't know who I was told me to taking to fair trading and hung up .... 28hours layer surprise surprise still no refund no product and Gill is still rude about it when I called her today to ask why I still don't have the money she said it's my problem to chase it up with the bank and hung up on again . All I want to know is where my money is , it took all of seconds for you to take my money and now it's taking days and no one will give me a answer