Appalling quality. Rude. Terrible service. Refusing refund even though two thirds of the plants are dead. Planted by a very experienced, highly in demand professional gardener. Most recent reply from ‘Robert’ We are not responsible for an incompetent person looking after the order purchased. It might be a good idea to employ a capable gardener. Regards Robert Reviews and photos have also been posted on Scoot and Amazon. As I’m sure you must be aware under the Consumer Rights Act 2015 I am entitled to a right to replacement of the plants. See below. They were not of a satisfactory quality or acceptable standard as I have shown you. I will be contacting Trading Standards and posting my reviews of your company online if this is not resolved. FYI Your rights when shopping If you bought goods before 1 October 2015, you have rights under the Sale of Goods Act 1979. If you buy goods after the 1 October 2015, you have similar rights under the Consumer Rights Act 2015. Your purchase must: · Correspond with any descriptions on labels, packaging, advertisements and catalogues – including photos. · Be of satisfactory quality – ie of a standard a reasonable person would consider acceptable, given its price and description. · Be fit for its purpose. If a purchase does not meet these requirements, you are entitled to reject the item and return it for a full refund within a thirty days. Sometimes you may have to wait for months for a plant to flower, and then discover the blooms aren’t the colour specified on the plant label. In this situation you will be outside of the time period for rejecting the item, but you will still have the right to a replacement of the plant for up to six years from the date of purchase