I bought 10 alder saplings, 8 of which were dead. We are a farming family and know the difference between 'dormant' and 'dead'. The stems were shrivelled and brittle. On notifying the seller he said there was nothing wrong with them and refused to replace them or to refund saying they were backward because of the recent bad weather. We planted them carefully just in case he was right but as expected they were dead. I contacted him twice more including photos to request refund/replacement but got no response at all. I could forgive the seller for the condition of the plants, mistakes do happen, but his response is unforgivable. This seller is rude and arrogant. He sells substandard stock and takes no responsibility for it. Would advise everyone to take their custom elsewhere, there are plenty of good retailers out there. If in doubt just read the feedback on Ebay.