I booked breakfast at the Beefeater Haywain whilst staying at the Premier inn. Upon entry we were told to step back in the most discourteous manner and left to wait. After being seated we were left to wait again whilst the staff focused on setting tables for guests to come rather than take our order, even though the restaurant had less than an hour to close? We ordered our breakfast and asked for our sausages in particular to be well done. To our shock and disbelief the sausages were burnt black! The member of staff blamed the chef, but my question is would you not check to see what has been cooked before bringing it to the table, or should we just pay for burnt food? The service was poor. Their excuse for was that this one of the busiest Beefeater’s in England, but with one hour to go where are 300 people coming from ?? Additionally is this the reason why the service has to be so poor ? I’ve worked in hospitality and therefore understand the pressure that comes with the work, but honestly it was a terrible experience staff need more training on how to be nice and welcoming and chefs need to be fired!