We have used this restaurant for almost 30 years , it was once the envy of other Whitbread establishments not any more , it seems Whitbread are cutting staff cutting costs and cutting standards busy Saturday night and only 2 chefs on the main grill should be at least 3 if not 4 , 1 lady on the bar doing all drinks and only about 4 front of house staff , a duty manager who I'm sorry to say was next to useless , may be with maturity he will improve . 1 hour to get the mains served another hour for desert and almost 45 mins to get the bill .some tables waited almost 2 hours and walked out before they got the food . Seems no control whatsoever ever over the numbers they book , the large groups they book and no control over the food being ready and ran to tables . Not I have to say the staffs fault but the fault of senior management who have probably never worked in a busy restaurant but have a degree in saving money get. A grip Whitbread or is this part of the big plan set your restaurants to fail close them down and make them hotel customers only , like you already have in Cirencester and Norwich as well as other areas