Three stars needs an explanation - The beer from Beer52 is 5 stars. The customer service I recieved from Douglas was 5 stars. However the reason for my call to customer service means I cannot give the whole experience 5 stars - until I spoke to Douglas the rating would have been 1 star (despite the excellence of the beers) - Douglas' excellent, empathetic and efficient customer service pulled the overall rating back up. I contacted customer service to cancel my subscription because of the truly appalling delivery service from Hermes. The don't turn up, they are untruthful about not turning up, they regularly damage packages. Douglas was very helpful changing to a different courier service and providing support to assuage my irritation. He was empathetic, appropriately placating and provided practical solutions to my issues, he provided reassurance and recapped all the steps and actions we had agreed on - top job Douglas.