I'd been very happy with my Beer52 experience so far and had been a customer for a number of years. After moving house recently I remembered a little late that I hadn't updated my address. I logged in to Beer52 and found that my order had been packed, but the beers were STILL with their depot. Awesome - surely someone can get this sorted for me, right? I was told there was nothing that could be done about this now that the label had been printed, in spite of the fact that they hadn't actually left yet. They said that I may be able to contact the courier to re-direct the beers to my new address if I contacted them. Upon calling the courier, I was advised that any change of address outside the postcode area WAS possible but that it HAD to be made by the sender. Hermes were very specific on both occasions I contacted them that the address could be changed only on instruction of the sender. Calling Beer52 again, I am told flat out that there is nothing to be done. No option to get Hermes to return the package, no option to get them to redirect it. I was happy to pay any additional costs incurred. Whilst I accept that I updated the address late in the day, I am disappointed by the conflicting advice, and what seems to be a lacklustre effort to even try to help by reaching out to the courier to see if something could be done. Now my beers will be delivered to my old address an hours drive away. I closed my account following this as frankly, it felt like Beer52 made no effort to try and help by contacting the carrier. The fact that I'd been a loyal customer for several years clearly means little to them. A very bitter end to an otherwise good service.