This company seem to have fantastic customer service when everything is fine and they're taking your money. However, when you need to cancel they make it extremely difficult to do so. We also had a very rude customer service representative who was not at all bothered that we had been unfairly charged and did not seem at all interested in trying to keep us as customers. There are so many great craft beer companies now, we'll give our money to a company who appreciate their customers and is transparent and honest! Update: Emailed them to complain about their customer service worker and as expected received no reply. I spoke with my stepfather who also signed up for the service. He said he enjoyed the beers but" it's a nightmare to stop the deliveries and they take any little opportunity to still send you a box and charge you". It seems that all the negative reviews here are for the same reason.